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I have a question about my order...
When will I receive my order number or/and tracking number?
We will provide two confirmations to our customers. The first confirmation is the order confirmation stating the order number as well as what you have purchased from MrElephant.com. The second confirmation is the shipping confirmation which you should receive within 48 hours. If you did not receive one or both the confirmation within 48 hours, we highly recommend submitting a ticket on MrElephant.com and we'll get back to you within 24 hours.
How do I track my order status?
Go to our order tracking page and enter your e-mail address associated with your order and your order ID number
How do I cancel my order?
We highly recommend contacting us through the phone or online chat. Typically, orders cannot be refunded after 15 minutes of purchase
When we I receive my order?
Normally, your order should arrive within 5-7 business days. Customers on the west coast should receive their products within 2-3 business days.
How do I contact Customer Support?
You can give us a call at (855)-Mr-ELEPHANT / (855) 673-5374 Monday - Friday (9am - 4pm PST) or submit a ticket to us and we'll get back to you within 24-48 hours
I have a question about a product
Where can I get more information about the product?
Under every deal, you can get more information under the "additional information" tab next to the product description tab